Refund policy

YOUR STATUTORY RIGHT TO CANCEL

Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or by email within 14 days of delivery of your order, and the cost to return the goods will be the responsibility of the customer. Please note any items that are made specifically to the consumer’s specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods' value.

Under the terms of the aforementioned Regulations, you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.

However, by you agreeing that we commence carrying out this service before this cancellation period has expired, Inspace Fitness wishes to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.

We will ask you to sign a form to this effect immediately before installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.

FURTHER GOODS CANCELLATION POLICY

If goods have been dispatched, we also offer customers the opportunity to return goods beyond 14 days but no later than 30 days after receipt of your goods. In cases such as this, the following conditions will apply. The cost of postage, packaging, and insurance to return the goods will be borne by the customer, and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Inspace Fitness reserves the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.

Our Standard 14 to 30-day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items are goods that are not normally stocked by Inspace Fitness and have had to be ordered specifically for a customer. Custom designs are excluded. These options also do not apply to Mail Order Returns/Ex Display Models are classed as ‘one-off’ ‘special order’ items, and as such, are not covered by our standard 14 to 30-day online return option. Any free gifts or promotional items received with your order must be returned if an order is cancelled; if not returned, these may be charged at the RRP value.

Please note: our couriers do not collect any unpackaged goods.

PAYPAL REFUNDS

Please note as of the 5th March 2020, all PayPal Refunds will exclude the transaction fee.

All order cancellations or returns must be notified to us by email or by writing to our head office only. If you wish to cancel or return goods, please email hello@inspacefitness.com at the address below and we will issue a Return Authorisation Number. Goods must be returned to us within 7 days of receipt of the unique Inspace Fitness RAN being given.

No cancellation of the order will be accepted after 30 days from the delivery of goods.